Care measures the level of compassion or concern for individual people, animals or other living things that is inherent in the nature of the job, eg nurse, welfare worker, cleric, veterinary surgeon, zoo keeper. This factor applies to jobs that provide emotional or compassionate support directly on a personal basis, or are responsible for facilitating such support. Positions which deal directly with circumstances relating to the emotional wellbeing of individuals such as undertakers, some law enforcement positions, and those positions primarily responsible for engendering a caring culture in an organisation are included. (Compassion and understanding required by a job as part of internal specialist human resources management are measured by the Human Resources Management factor and the interpersonal skills factor, Speaking and Listening skills.)
Care, compassion and understanding may be required within the responsibilities of the position to deal with the management of issues affecting groups, the public or customers (eg Customer Care policies, Health and Safety, Counselling); these are assessed and allowed for as part of Communication, Research, and Impact Factors.
Level
Description
1
NIL The position is not one that specifically deals with or controls the provision of services relating to matters of compassion.
2
BASIC The position requires that compassion be expressed towards, or comfort be provided to an animal or other living thing (other than to a person) at a basic level. For example, an animal minder.
OR
Assists those providing compassionate services to other persons.
3
PERSONAL (Support) The position requires that compassion be expressed towards, or comfort be provided to other persons or other living things on a personal basis.
4
RESPOND Requires an appreciation of, and the ability and regular requirement to respond positively to, the emotional, or spiritual, or wellbeing needs of people or other living things. Included at this level are positions that direct the provision of compassionate services.
5
ADVANCED Requires a broad understanding of frameworks and research related to meeting the emotional, spiritual or wellbeing needs of people or other living things and the knowledge and ability to respond creatively and comprehensively to those needs on a personal basis.
